Ipsen, a leader in heat treatment solutions, has opened its seventh regional Service HUB in East Texas. This new hub, launched in April 2025, supports customers in East Texas, Oklahoma, and Louisiana. The move aims to provide faster, more efficient service for thermal processors in these regions.
Expanding Service Capabilities to Key Regions
The East Texas Service HUB strengthens Ipsen’s presence in critical areas like Austin, Houston, and Dallas-Fort Worth. These regions are vital to industries such as aerospace and defense. System accuracy and minimizing downtime are crucial here. Ipsen’s strategic expansion aims to deliver personalized support by placing technicians familiar with local equipment.
Cody Webb, Southwest Regional Service Manager at Ipsen, emphasized the importance of this approach: “By placing Field Service Engineers in HUB regions, we can offer the best service, quickly and at a lower cost to customers.”
Improving Efficiency with Localized Service
The East Texas HUB helps heat treaters with routine maintenance, preventive services, and technical support. The team focuses on early problem detection to maximize uptime and reduce delays. Technicians develop deep knowledge of each customer’s operations, ensuring faster and more effective solutions.
Webb also noted the positive impact of the HUB model on Ipsen’s workforce: “Working closer to home helps us attract and retain the best technicians.”
Strengthening Ipsen’s Nationwide Network
The new Service HUB expands Ipsen’s national support network. Existing hubs are located across the United States, including in the Pacific Northwest, Southern California, and the Midwest. Ipsen plans to launch four more hubs in the next year to meet growing industry demands.
Ipsen’s HUB model improves customer service and supports workforce strategy. Technicians work in dedicated regions, enhancing job satisfaction and service quality.
For more information on Ipsen’s services and to learn about the East Texas Service HUB, visit ipsenglobal.com.
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